My Proxima has established itself as the essential tool for following a measure of protection for adults. The platform, developed by Tutelle Au Quotidien, centralizes exchanges between the protected adult, their representative, and the institutions.
Since 2025-2026, its use is no longer optional: administrative circuits impose it on both family guardians and professionals. This framework changes the relationship of the protected adult to their own data, with real gains in autonomy, but also areas of friction that usual guides do not address.
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Mandatory use of My Proxima: what it changes for the protected adult
The online content presents My Proxima as a consultation portal. The reality is more constraining. The platform is now required across all administrative circuits for managing protection measures. For a family guardian, this means that access to management reports, follow-up documents, and the history of the measure goes through this digital space.
This generalization has a direct consequence: the autonomy of the protected adult depends on the quality of the settings made by the representative. If the representative does not update the documents or does not configure access rights correctly, the protected adult finds themselves facing an empty or incomplete space. Feedback from the field varies on this point, with some users reporting significant delays before their information is actually available.
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For those who wish to manage my My Proxima account online, the first step is to check with the representative that the space has been activated and that the mandatory documents are present. Without this verification, the tool remains an empty shell.
Data security on My Proxima: known mechanisms and limits
My Proxima handles sensitive information: identity, assets, bank accounts, correspondence with the guardianship judge. The question of protecting the personal data of the protected adult is not trivial.
The platform relies on an architecture hosted by Tutelle Au Quotidien, which also publishes the Proxima professional software intended for professional representatives (MJPM, establishment agents, guardianship services). This dual role, as both software publisher and public portal operator, raises a legitimate question: who really controls access to the protected adult’s data?
Points of caution when logging in
- The password must be personal and distinct from that used for other services. The “keep me logged in” feature displayed on the interface can pose problems on a shared computer, especially in a care facility.
- The procedure for recovering an identifier or password goes through the declared email address. If this address belongs to the representative and not to the protected adult, the latter effectively loses their access autonomy.
- No two-factor authentication is documented in the public content of the platform, which places it behind current standards of banking or administrative services (FranceConnect, for example).
The available data does not allow for a conclusion on the exact level of security certification of the hosting. Users should explicitly ask the representative what guarantees are in place regarding the storage of their information.
Consulting accounts and documents: real or apparent autonomy
The main argument of My Proxima is to allow the protected adult to consult their documents and accounts without depending on an appointment with the representative. On paper, the gain is clear: no more waiting for paper mail, unanswered calls, or delays in obtaining a statement.
In practice, autonomy depends on what the representative chooses to make visible. The platform functions as a mirror of the Proxima software on the professional side. If the representative archives a document in their professional software, it appears (or not) in the protected adult’s space, depending on the configured rights.
What the protected adult can actually do
The space allows for consulting the documents transmitted by the representative: management accounts, letters, inventories. It also allows for tracking the progress of the measure. However, the protected adult cannot modify their information or initiate an action directly from the platform. They remain in a reader position, not an actor.
This architecture reflects the legal framework of guardianship, where the representative retains management power. The digital tool does not change the distribution of legal responsibilities. It simply makes information more accessible, provided that the representative plays the game of transparency.
Transition from paper records: concrete difficulties
Many family guardians have until now managed protection measures with binders, Excel spreadsheets, or handwritten notebooks. The transition to My Proxima represents a significant change in habits, especially for elderly caregivers or those less familiar with digital tools.
The platform does not offer integrated training. The interface assumes a minimum comfort with web navigation: account creation, managing identifiers, uploading documents in PDF format. For a family guardian over 70 years old, these steps can pose a real obstacle.
Support structures (guardianship associations, legal access points) do not all have the resources to train users on My Proxima. The risk is to create a digital divide within the very protection system, where the best-supported protected adults fully benefit from the tool while others are effectively excluded.
One point remains to be monitored: the coexistence between the old paper system and the new digital system during the transition period. Some representatives continue to send documents by mail in parallel, while others consider that uploading to My Proxima constitutes notification. This ambiguity can generate misunderstandings, especially during reporting deadlines to the guardianship judge.
The generalization of My Proxima marks a turning point in the management of protection measures. The tool exists, works, and effectively centralizes information. Its real value depends less on technology than on the representative’s commitment to populate the space and the support provided to less connected users.